What is the difference between UPS Expedited, UPS Express Saver and UPS Express service options?

David Drake2023-02-15T14:14:53+00:00February 15th, 2023|

Why am I charged for ‘Registered’ (not sent) shipments?

David Drake2023-02-14T17:30:13+00:00February 14th, 2023|

Why are we charged for a ‘Return to Sender?’

David Drake2023-01-11T11:53:44+00:00January 11th, 2023|

How much liability does my shipment have & what’s the cost for extended cover?

David Drake2023-01-16T15:35:31+00:00September 13th, 2022|

What happens to items that cannot be delivered?

David Drake2022-09-01T10:55:52+00:00September 1st, 2022|

Where does RDS pass a city congestion charge?

David Drake2022-08-11T13:17:25+00:00August 11th, 2022|

Let’s Automate Your Shipping Process

Q: What is the difference between UPS Expedited, UPS Express Saver and UPS Express service options?

UPS Worldwide Expedited: Delivery in 2-5 business days by the end of the day to more than 70 countries and territories. UPS Worldwide Express Saver: Delivery in 1-3 business days by the end of the day to more than 215 countries and territories. UPS Worldwide Express: Delivery in 1-3 business days by 10:30 a.m. or noon., to more than 65 countries and territories.

Q: Why am I charged for 'Registered' (not sent) shipments?

Unless shipments are 'Void' (cancelled) on the portal, they will be charged for by RDS. Why? Because if we didn't charge for shipments with a 'Registered' status, and those shipments were then despatched after the week period RDS have just invoiced for, they would be missed. Also, some carriers charge for shipments registered and not cancelled, so its important to cancel those shipments you no longer wish to send. Please note, there is a £0.20p +vat 'Cancelled Shipment' fee to cover shipping software costs.

Q: Why are we charged for a 'Return to Sender?'

Should the outbound delivery be unsuccessful for whatever reason, all carriers charge for a 'return to sender / consignor' and is often, more expensive than the outbound shipping. Why? Because the cost of a return (reverse logistics), is significantly greater than that of the outbound delivery, as 1. the item travels on its own without the consolidation of the outbound parcels and 2. every return is unique, as in the networks are not set up specifically to deliver each return.

Q: How much liability does my shipment have & what's the cost for extended cover?

The level of liability all depends on the carrier (and their Terms & Conditions), the service requested and the product(s)/item(s) sent. For extended liability shipments, these need to be booked via the RDS Customer Care team: care@rds-group.co.uk The cost for which, is highlighted below..

Q: What happens to items that cannot be delivered?

Items that cannot be delivered by the carrier, are mostly returned to sender at an additional RTC (returned to consignor) cost. The reason being, is that the cost of the reverse logistics to get the item returned, is actually greater than the outbound cost for delivery. Its the responsibility of the sender (consignor) to ensure all goods that are shipped are correctly addressed, with the receivers mobile and/or email address provided at the point of booking (to know when to expect the delivery and request necessary alternative delivery dates if not practical) and to ensure items are robustly packaged to withstand transit through a parcels network. For more information on how to pack your parcels, please click here .

Q: Where does RDS pass a city congestion charge?

RDS carrier partners charge and therefore RDS pass, a City Congestion Charge for all consignments to postcodes commencing: E1 6, E1 7, E1 8, EC1, EC2, EC3, EC4, N1, NW1 , SE1, SE11, SW1, W1, W2, WC1, WC2