Why have I been charged for Relabelling, Relabel?

David Drake2023-10-06T14:30:49+01:00October 6th, 2023|

Why has my parcel not been delivered the ‘next day?’

David Drake2023-08-05T13:07:13+01:00August 5th, 2023|

Why does the address cut off of the label?

David Drake2023-07-18T11:18:31+01:00July 18th, 2023|

What is an ‘emergency situation charge’

David Drake2023-05-17T11:35:20+01:00May 17th, 2023|

What is the difference between UPS Expedited, UPS Express Saver and UPS Express service options?

David Drake2023-09-29T11:28:48+01:00February 15th, 2023|

Why am I charged for ‘Registered’ (not sent) shipments?

David Drake2023-02-14T17:30:13+00:00February 14th, 2023|

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Q: Why have I been charged for Relabelling, Relabel?

There are various reasons as to why the carriers surcharge for 'relabelling' such as, the address being incomplete / incorrect, poor printed quality, insufficiently stuck down (thus partially / completely come away), network or weather damaged. Ideally, the carriers wish to not have to relabel, but where they do, they surcharge the account which is passed on by RDS.

Q: Why has my parcel not been delivered the 'next day?'

Whilst our carrier partners mostly deliver a 95<98% first time success rate, there are the occasional parcels (2<5 in 100) that can sometimes take a little longer, due to all of variables involved in getting your parcel to where it needs to get to. Firstly, your collection driver will have many collection stops, following many delivery stops that morning, before getting back to his / her depot on time, to meet the last trailer. This trailer will then need to get to the central hub in time for your parcel to be unloaded and then loaded to the relevant conveyor, passing through many 'hands' for your parcels onward journey. This then needs to be loaded to the relevant trailer (assuming it has sorted & therefore loaded to the right trailer, otherwise this was cause a 24hr delay) and then line hauled to the delivery depot, in time for the delivery sort. Once unloaded at the local delivery depot, your parcel will need to be sorted into the delivery drivers routes, often with 100+ other parcels / stops, for the courier to deliver, assuming no hold ups or issues on route. Then, with all things being well, i.e. no punctures, vehicle breakdowns, motorway closures / severe traffic, adverse weather, security alerts, staff shortages / sickness etc, etc, your parcel 'should' arrive the next day, and even better, within the time slot estimated by the carrier, but as you'll hopefully appreciate, there can be no guarantees.

Q: Why does the address cut off of the label?

When printing from a desktop printer and using A4 sticky address labels, only use 'borderless' label pages to ensure the address prints on the 'tear away' label only. To avoid doubt, search: 'White Paper Square Cut Labels – 4 Per A4 Sheet – 105 x 148.5mm' for the right type.

Q: What is an ‘emergency situation charge’

The Emergency Situation Surcharge (ESS) is a surcharge imposed by DHL Express, to reflect changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments. As these surcharges are variable and therefore could change over time, RDS will pass this surcharge at cost on our invoice, in addition to the quoted rate on the portal, (as quoted on our rate card, the notification banner at the top of the booking portal and at the footer of our website (see below)) until further notice. https://rds-ecommerce.com/fuel-surcharge-temporary-surcharge/

Q: What is the difference between UPS Expedited, UPS Express Saver and UPS Express service options?

UPS Worldwide Standard: Delivery in 2-5 business days via road to Europe, by the end of the day UPS Worldwide Expedited: Delivery in 2-5 business days (non-urgent) by the end of the day to more than 70 countries and territories. UPS Worldwide Express Saver: Delivery in 1-3 business days by the end of the day to more than 215 countries and territories. UPS Worldwide Express: Delivery in 1-3 business days by 10:30 a.m. or noon., to more than 65 countries and territories.

Q: Why am I charged for 'Registered' (not sent) shipments?

Unless shipments are 'Void' (cancelled) on the portal, they will be charged for by RDS. Why? Because if we didn't charge for shipments with a 'Registered' status, and those shipments were then despatched after the week period RDS have just invoiced for, they would be missed. Also, some carriers charge for shipments registered and not cancelled, so its important to cancel those shipments you no longer wish to send. Please note, there is a £0.20p +vat 'Cancelled Shipment' fee to cover shipping software costs.

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FAQs

Why have I been charged for Relabelling, Relabel?

Why has my parcel not been delivered the ‘next day?’

Why does the address cut off of the label?

What is an ‘emergency situation charge’

What is the difference between UPS Expedited, UPS Express Saver and UPS Express service options?

Why am I charged for ‘Registered’ (not sent) shipments?

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