If I ship via a Parcel Shop drop off, am I covered in terms of liability?

David Drake2024-01-29T13:13:39+00:00January 29th, 2024|

Why has my delivery been ‘left safe’ or redirected to a local ParcelShop?

David Drake2024-01-23T17:11:31+00:00January 23rd, 2024|

Why have I been charged a ‘Long Length’ by DHL Parcel?

David Drake2023-11-29T12:34:10+00:00November 29th, 2023|

Why have I been charged for Relabelling, Relabel?

David Drake2023-10-06T14:30:49+01:00October 6th, 2023|

Why has my parcel not been delivered the ‘next day?’

David Drake2023-08-05T13:07:13+01:00August 5th, 2023|

Why does the address cut off of the label?

David Drake2023-07-18T11:18:31+01:00July 18th, 2023|

Let’s Automate Your Shipping Process

Q: If I ship via a Parcel Shop drop off, am I covered in terms of liability?

Unless liability is offered at the point of booking, then no liability is provided when it comes to Parcel Shop drop off services. Why? Because Parcel Shop drop off parcels are typically sent by the public who mostly have very little, if any experience, in how to pack and present parcels for courier networks. Its for this reason that the carriers do not offer liability as standard.

Q: Why has my delivery been 'left safe' or redirected to a local ParcelShop?

Where a signature has been offered at the point of booking, but not selected, that carrier reverses the right to 'leave safe' without the requirement of a signature. Where a signature has not been offered, that carrier will only provide a 'signed for' service, unless otherwise requested in transit, by the recipient. If the courier is unable to deliver the goods, due to no one being at the delivery address, no neighbour to leave with, or no safe place, that courier may redirect your parcel to the closest ParcelShop location, to ensure both a quicker and (mostly) more convenient delivery. LEAVE SAFE: Leave safe deliveries should be out of the sight of the general public (those people that would not have a reason to be passing such as; residents or workers of the building, that the goods have been delivered to), i.e. which is not an exposed doorstep from public view. Where non signed for services are requested, unfortunately the carrier provides no liability for loss.

Q: Why have I been charged a 'Long Length' by DHL Parcel?

DHL Parcel surcharge any item that exceeds 1.2m in length as a 'Long Length' surcharge. Items that exceed 2m to a maximum of 3m, will be surcharged as a 'XL Long Length'. They also use this surcharge description when surcharging for 'Out of Gauge' / 'Over Maximum' which can often confuse customers. Please refer to your tariff, or speak with your RDS contact for more information. Over Maximum Surcharge • Items that have two sides of more than 80cm in size or a single side of 120cm or more • Requires more than 1 person to lift due to weight or size (greater than 30kg) • Is an awkward shape, for example: - Chair, Bike, Coat stand, Car body panels, Trees, Canoe

Q: Why have I been charged for Relabelling, Relabel?

There are various reasons as to why the carriers surcharge for 'relabelling' such as, the address being incomplete / incorrect, poor printed quality, insufficiently stuck down (thus partially / completely come away), network or weather damaged. Ideally, the carriers wish to not have to relabel, but where they do, they surcharge the account which is passed on by RDS.

Q: Why has my parcel not been delivered the 'next day?'

Whilst our carrier partners mostly deliver a 95<98% first time success rate, there are the occasional parcels (2<5 in 100) that can sometimes take a little longer, due to all of variables involved in getting your parcel to where it needs to get to. Firstly, your collection driver will have many collection stops, following many delivery stops that morning, before getting back to his / her depot on time, to meet the last trailer. This trailer will then need to get to the central hub in time for your parcel to be unloaded and then loaded to the relevant conveyor, passing through many 'hands' for your parcels onward journey. This then needs to be loaded to the relevant trailer (assuming it has sorted & therefore loaded to the right trailer, otherwise this was cause a 24hr delay) and then line hauled to the delivery depot, in time for the delivery sort. Once unloaded at the local delivery depot, your parcel will need to be sorted into the delivery drivers routes, often with 100+ other parcels / stops, for the courier to deliver, assuming no hold ups or issues on route. Then, with all things being well, i.e. no punctures, vehicle breakdowns, motorway closures / severe traffic, adverse weather, security alerts, staff shortages / sickness etc, etc, your parcel 'should' arrive the next day, and even better, within the time slot estimated by the carrier, but as you'll hopefully appreciate, there can be no guarantees.

Q: Why does the address cut off of the label?

When printing from a desktop printer and using A4 sticky address labels, only use 'borderless' label pages to ensure the address prints on the 'tear away' label only. To avoid doubt, search: 'White Paper Square Cut Labels – 4 Per A4 Sheet – 105 x 148.5mm' for the right type.

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FAQs

If I ship via a Parcel Shop drop off, am I covered in terms of liability?

Why has my delivery been ‘left safe’ or redirected to a local ParcelShop?

Why have I been charged a ‘Long Length’ by DHL Parcel?

Why have I been charged for Relabelling, Relabel?

Why has my parcel not been delivered the ‘next day?’

Why does the address cut off of the label?

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