Retailer Claim Registration Form

Haven’t received your delivery? Please fill in the form below.

Dear Customer,

We are sorry that your delivery has not gone as we would have expected.

Unfortunately, things sometimes go wrong and deliveries may not make it to the intended recipient.

Following depot searches and a search at their 'Lost & Found' location (were unaccounted for items are centrally stored and added to a database with key identifiers / descriptions saved) with the information that you have previously provided, we regret to advise that the item has now been deemed 'lost'.

Upon completion of the form below, we will now raise a claim with the carrier in question, in line with ARTICLE 19. LIABILITY of the RDS eCommerce Terms & Conditions.

Please enter the Shipment Number of the Parcel*

Delivery Postcode*

I confirm that this claim is not being submitted for any item(s) that are exempt, and that any claim against an exempt item will be declined*

Detailed Description of Goods & Damage/Loss*

Detailed Description of Packaging*

Sales Cost of Shipping*

Purchase Cost of Shipping*

Sales Cost lost/damaged Goods*

Sales Cost lost/damaged Goods*

I confirm this declaration is true & accurate in all respects*

I understand by making a false statement could lead to prosecution*

Please provide additional details (damage/loss)*

I confirm that all the provided information is true. By submitting this Claim I agree to RDS eCommerce's Terms and Conditions which can be found here.

Retailer Name*

Full Name*

Date*