Where a query has been raised with RDS for a job relating to one of our carrier partners, RDS will invoice the job as per usual, having likely already paid the carrier for the job in question.

As part of the RDS service, we’ll pursue a claim with the carrier where there is a case to be answered and if successful, we’ll receive a credit from the carrier which we’ll pass on to our customer.

In the meantime, the invoice amount and invoice due date will need to be honoured.